System Complaint Report

While there is a very small number of system issues reported, in many cases these are known to be due to poor aftercare.

The first point of contact will always be a Novo Professional, Novo Cabelo will not intervene unless a system failure report is submitted; a report cannot be submitted without a copy of the signed after-care agreement.

Upon receipt of the completed complaint report and aftercare agreement Novo Cabelo will undertake an internal investigation and take appropriate action.

Please allow up to ten working days for the outcome of the submitted complaint report to be notified.